Do I get my bill before my direct debit is taken from my account?

Yes, you should always receive a bill before your direct debit is taken out. If you’re an eBilling customer, you’ll get an email to let you know that you can view your bill online at My SSE Airtricity.

If you haven't received a bill or bill notification email there may be a problem with your contact details, please call our Customer Service team on 0818 81 22 20 as we might not be able to contact you if this is the case. 

Budget Plan customers

If you’re a Budget Plan customer, you’ll get a letter confirming your direct debit amount and when it’s due to be taken from your account. Your direct debit will come out of your account at the same time every month, and you’ll receive a statement on your account every six months.