We've updated our online services so you can access all your existing accounts with one email and password instead of separate usernames and passwords. Your dashboard will include a dropdown menu to swap between accounts

Warning: This feature is currently unavailable for new registrations. If you need to register a new SSE Airtricity online account but your email is already taken, please use a different email or contact Customer Service for support.

If you see the page below, you have already updated at least one of your accounts usernames to your email and need to enter the password for this updated account.

I’m updating to access all of my accounts with my email, but why do I keep getting an incorrect password message?

You need to make sure you can access the account already associated with your email and enter the same password on this page.

Follow these steps below to link your accounts successfully:

1. Log into your online account with your email and password. Remember this password, and log out.
2. Access each of your accounts with their individual usernames and passwords. You’ll be prompted to update to your email and verify your inbox with a 6-digit code.
3. Once this step is completed, confirm your identity with the password linked to your email account (same password used in step 1).

Why can’t I type a different password here?

You need to link all accounts under the same existing password in order to use a single email for multiple account numbers/addresses.

To change your password, log in with your email and current password and update it in your Account Details. You can also reset it via the “Forgot Password” option on the login page using your account number and email.

How do I swap between my energy accounts after I login?

Once you login and your accounts are linked successfully, a dropdown option will appear in your Account Overview. This lists all of your active and inactive SSE Airtricity accounts and addresses.

I want to use a different email for my other accounts, how do I do this?

For security reasons, you cannot use different emails for different accounts, unless we have multiple emails on record. Adding emails not already in the system is not allowed.

If you don't have multiple emails on file, contact Customer Service.

What if I don’t want to link my accounts?

If multiple emails are on record, you can use any of them for different account numbers/addresses. Adding emails not already in the system is not allowed.

If you don't have multiple emails on file, contact Customer Service.