I think I have a faulty meter. What should I do?
If you think there is a fault with your meter, there are some checks you can do.
Check your consumption over a 7-day period
Take daily meter reads at the same time each day and check that the increase is consistent. If you have a smart meter for electricity with Interval (30 minute) Smart Services enabled, you can check your consumption by looking at your detailed usage history in your online account.
Turn off everything electrical
Check your meter immediately after doing this, then 30-60 minutes later to see if there is any difference. Turn everything back on one-by-one while checking your meter – this will help you identify if you have a faulty device or appliance.
Turn off everything using gas (if applicable)
Check your meter immediately after doing this, then 30-60 minutes later to see if there is any difference. If possible, try and turn on all gas appliances one-by-one while checking your meter.
If you have done these checks and your meter still appears to be faulty please contact our Customer Service team. There are some tests we can conduct, however a charge may apply if no fault can be found.