Who is eligible?
How do I sign up?
I pay my bills monthly / bi-monthly, when will I receive the payment?
I pay my bills monthly / bi-monthly, how will the credit be applied to my account?
I have a prepay meter, when will I receive the payment?
I have received my credit, why did it appear at €114.68?
I have a prepay meter, will I still receive the credit?
I have a Prepay meter, what do I need to do to activate my Government Electricity Credit?
My electricity bill is included in my rent, will I still get the credit?
Who should I contact if I don’t receive the credit?
Can the credit be used to re-connect electricity supply?
Can the credit be used to pay off debt?
Can the credit be used to pay off my gas debt?
My account is currently paid up to date or in credit – am I still eligible to the government credit?
What if I switch electricity supplier, will I still get the credit?
If there is a change in account holder (i.e. if I move out), will I still get the credit?
If I switch supplier, will I receive the credit twice?
What if I have contacted my supplier and still need help?
How do I complain about not getting the credit?
I have recently signed up to a Welcome Credit offer, will this be impacted?