How can we help you?

Loading...

Considering switching

What happens if I have a credit balance with my current provider?

If you have a credit balance with your current provider you can switch, but you will need to contact them directly to find out what will happen to your credit balance.

Phone Us
0818 81 22 20

Mon - Fri 08:00 - 18:00

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

Plans and products
New customer plans|
Existing customer plans|
Switching FAQs|
Tariff terms & conditions|
Substantiations and verifications*|
Home upgrade|
Redeem welcome credit|
Smart meters|
Mobile app|
My Account|
About SSE Airtricity
Our story|
Community Fund|
Our registered companies|
Sponsorship|
Careers|
Generation Green|
Energy sources†|
Energy efficiency|
Information
Help centre|
Contact us|
Customer charter & codes of practice|
Privacy notice|
Accessibility statement|
JAM Card initiative|
Cookies|
Modern slavery statement|
General terms & conditions|
Terms of use|

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).