Understanding your bill
Your bill is calculated by adding together the costs for your energy usage plus any relevant taxes or charges.
Your electricity bill is made up of:
To work out the cost of your usage, you’ll need the 'Present Reading' from your last bill (found under ‘Usage Details’) and also a current meter reading.
If you are on Economy 7, you’ll need separate Present Readings and current meter readings for both Day and Night.
If you have a night storage heater on a separate meter, you’ll also need individual readings.
To calculate the cost for your usage, use the following formula:
(Current Meter Reading – previous Present Reading) x Unit Rate
You can find your unit rate on your bill.
These are calculated by the number of days in your billing period (usually 30 or 60). You can find your current rate for standing charges on your bill or by looking up your tariff online.
VAT is charged on electricity usage and standing charges (if applicable) at 5%.
Monday to Friday
8am - 6:30pm
Saturday and Bank Holidays
10am - 6pm