Understanding your bill
The back of your bill contains a section called 'Usage Details'. Here you will find the meter readings used to calculate your bill.
Your 'Present Reading' is the one used to calculate your bill. If it has an '(E)' next to it, this means your bill is estimated.
If you submitted a meter reading, we may estimate the remaining days in your billing period, but this doesn’t mean your whole bill is estimated.
Monday to Friday
8am - 6:30pm
Saturday and Bank Holidays
10am - 6pm