How can we help you?

Understanding your bill

How do I find out how many units of electricity I have used?

How many units of electricity you used can be found on your bill in two places:

  1. On the 'Details of Charges' page in the ‘Units’ column next to your rate type/s
  2. On the 'Usage Details' page, in the ‘Usage’ column
Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*