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Understanding your bill
Do the bills show meter readings?
Yes, on the back of your bill there is a section called ‘Usage Details’ which contains all of the meter readings during your billing period.
The meter readings will be labelled as:
- Actual (A) – NIE Networks visited your house and read your meter. This happens 4 times a year.
- Estimated (E) – If we don’t receive a reading we estimate your usage based on your past actual readings and average daily electricity use for this time of year.
- Customer (C) – A meter reading you submitted.
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0345 601 9093
Monday to Friday
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