If the meter reading on your bill is incorrect (or doesn’t match the reading on your meter) this usually means your bill was calculated on an estimated reading.
Your bill may be estimated if:
If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:
*Note: These are estimates, and don’t include standing charges, other taxes/fees or VAT.
If your meter reading is significantly different to the one on your bill you should call our Customer Service team on 0345 601 9093 at least 5 working days before your Payment Due Date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.