How can we help you?
Loading...
Understanding your bill
I have a charge on my bill I don't understand
If you see a charge on your bill that you don’t recognise, it will most likely be related to servicing or maintenance such as:
- Reconnecting or disconnecting your meter
- Special meter-read request
- Locking your meter
- Changing your meter type
These fees are charged by NIE Networks. Find full details on what other charges you might be billed for.
Phone us
0345 601 9093
Monday to Friday
8am - 6pm