How can we help you?

Understanding your bill

How often do I receive a bill?

Most customers will receive a bill every two months, however some customers are billed monthly.

Your bill will be generated regularly according to your billing cycle. If the end of your billing period falls on a weekend, we’ll generate your bill the following Monday.

If you’d like to change your billing period please contact our Customer Services team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*