Understanding your bill
The usage period for your bill can be found on the first page of your bill. It’s labelled as “Billing Period”.
Monday to Friday8am - 6:30pm
Saturday and Bank Holidays 10am - 6pm
Our dedicated team is always ready to assist you and make sure you have the best experience with our company*
If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).
If you smell gas phone the 24-hour gas emergency service on 0800 002 001.