When will my direct debit come out of my account?

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Help Centre

When will my direct debit come out of my account?

Your direct debit will usually come out of your account 14 days after your bill is issued (never earlier) – this is shown as the 'Payment Due Date' on the bottom right of your bill. However there may be delays of up to 7 days if your Payment Due Date falls on a weekend or a bank holiday. 

If it's more than a week after your Payment Due Date and your direct debit has not been taken out, please contact our Customer Service team.

Paying by direct debit