How can we help you?

Paying your bill

When will my direct debit come out of my account?

Your direct debit will usually come out of your account 14 days after your bill is issued (never earlier) – this is shown as the ' Payment Due Date' on the bottom right of your bill. However there may be delays of up to 7 days if your Payment Due Date falls on a weekend or a bank holiday.

If it's more than a week after your Payment Due Date and your direct debit has not been taken out, please contact our Customer Service team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*