How do I cancel my direct debit?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

How do I cancel my direct debit?

You can cancel your direct debit at any time by contacting our Customer Service team on 0345 601 9093, or by writing to us. It is not necessary to contact your bank.

If you cancel your direct debit with your bank without letting us know as well, we may request payment from your bank as normal and you will be charged a fee when your bank refuses the payment request.

Remember, if you cancel your direct debit you will:

  • Lose your direct debit discount, and
  • Be required to pay a security deposit of £125.  


Paying by direct debit