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Online services

What email address did I sign up with?

If you signed up to My Account, this will be the email address that your confirmation email was sent to.

If you signed up by phone or through a door-to-door salesperson and you’re not sure which email you signed up with just contact our Customer Service team.

Phone us
0345 601 9093

Monday to Friday
8am - 6pm  

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.