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Online services

Mobile site and apps
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How to use My Account

Mobile site and apps

How do I access the mobile site or download the apps?
Phone us
0345 601 9093

Monday to Friday
8am - 6pm  

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

Plans and products
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Redeem Welcome credit|
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JAM Card initiative|
Have an Electricity Supply complaint?|
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What to do in an emergency|
Terms of use|

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).


If you smell gas phone the 24-hour gas emergency service on 0800 002 001.