How can we help you?

Meter readings

When should I submit a reading so it can be in before a bill?

You can submit a meter reading at least 5 days before your next bill is due for it to appear on your bill.

You can see your 'Next Bill Date' online in My Account, as well as sign up for meter reading reminders to let you know when you should submit a reading.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*