Once we receive your latest meter reading, we can include any credit (or debit) onto your next bill. You might not be issued a new bill automatically.

This may or may not appear as a reversal depending on when we receive your updated meter reading and how large the difference is.

Estimating the difference

If you’re still worried about the difference between your actual meter reading and the one on your bill, here's a quick guide to work out how much your bill will be affected:

1. 30 kWh = Less than £5
2. 60 kWh = Less than £10

*Note: These are estimates, and don’t include standing charges, other taxes/fees or VAT.

When to contact us

If your meter reading is significantly different to the one on your bill you should call our Customer Service team on 0345 601 9093 at least 5 working days before your Payment Due Date. We'll cancel your direct debit (if applicable) and you won't be charged until we've resolved your query.