How can we help you?

Just switched

When will I receive my first bill?

You will receive your first bill approximately 8 to 10 weeks after signing up with us. If you have registered for eBilling, you’ll receive an email telling you your bill is ready to be viewed at My Account.

If you haven’t received your bill by this time, you should contact our Customer Service team.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*