Contact Us - NI

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Help Centre


Contact Us




0345 850 8940
Monday to Friday: 9am - 6.30pm


Field Sales Verification

To make things easy for you, our helpful team of Field Representatives will work closely with you on signing up to all our benefits from the comfort of your home. If you’re signing up with one of our expert Field Representatives, please call our Verification Line on:

0800 028 8972

Monday to Friday: 11am - 6.30pm


Customer support 

From Northern Ireland:

0345 601 9093
Monday to Friday: 8am - 8pm

From outside Northern Ireland:

00 353 16556094

Gas Customers 

From Northern Ireland:

0345 900 5253
Monday to Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm

From outside Northern Ireland:

00 353 16556095


Electricity emergencies (24 hr)

03457 643 643
NIE Networks

Use this number to report

  • Loss of supply 
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

NIE Networks builds, operates and maintains the electricity network in Northern Ireland.



Street lighting faults

Report a fault online

  • Northern Division: 0300 200 7891 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 7035 3202 (24 Hours)
  • Eastern Division: 0300 200 7893 
  • Southern Division: 0300 200 7892 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 3752 9500 (24 Hours)
  • Western Division: 0300 200 7894 (from 9.00am to 5.00 pm) / Emergency After Hours: 028 8224 1999 (24 Hours)

Chat to us on Social Media

Monday to Friday 
8am - 8pm

Weekends and Bank Holidays
10am - 6pm 

Reach us by post

SSE Airtricity,
Millennium House,
25 Great Victoria Street,
BT2 7AQ 

    Messenger Icon 2   
Monday to Friday
8am - 8pm

Weekends and Bank Holidays 
10am - 6pm  

0345 601 9093

Monday to Friday

a small red close button smiling lady on a phone