Complaints handling procedure

Our Codes of Practice provide detail on the many different services we provide our customers. They have been developed in consultation with the Northern Ireland Authority for Utility Regulation and the Consumer Council for Northern Ireland. These codes of practice are here to make sure our product and services meet the needs of our customers.

Complaints Handling Procedure

• If you are unhappy with any aspect of our customer service we promise to deal with your complaint efficiently and effectively and within agreed timescales.
• You can find out more by downloading our Code of Practice (PDF) or by contacting us on 0345 601 9093. Our 2024 Complaints figures (PDF).
• For SSE Airtricity Energy Services (NI) Complaints Handling Procedure download our Code of Practice (PDF) or contact us on 0800 7838 641.