How can we help you?

Account details

I want to get my bills by post. How do I change this?

You can sign up for or cancel eBilling anytime by logging into My Account. Once you’re in My Account:

  1. Go to Account Details
  2. Go to eBilling options and select ‘Change’
  3. Select your eBilling option – ‘Yes’ if you want to sign up to eBilling or ‘No’ if you want to receive your bills by post
  4. If you selected ‘Yes’ confirm your email address
  5. Click ‘Save’

Remember, if you change your billing method your rates will change too. Signing up to eBilling will give you a discount – you will lose this if you decide to change back to postal bills.

Phone us
0345 601 9093

Monday to Friday
8am - 6:30pm  

Saturday and Bank Holidays 
10am - 6pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company*