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Account details

How do I check the balance on my account?

You can check the balance on your account any time by logging in to My Account. If you’ve just made a payment, please allow up to 3 working days for this to be reflected in your account.

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My Account online.

Examples of both below.

On your bill:

Screenshot of a bill showing a balance. The Total Due is circled with an explained about a possible refund

On your online account:

Screenshot of an account showing a balance. "In credit" is circled with an explained about a possible refund

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours).

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.