Get us on the phone:
Our Sales and Customer Support phone lines are closed on all Northern Ireland public holidays.
0345 864 3546
Monday to Friday
9:00am - 9:00pm
Closed 6pm Friday 16th October.
0345 601 9093
Mon - Fri: 8am - 8pm
0345 900 5253
Mon - Thur: 8:30-5pm
Emergencies (24 hrs):
Northern Ireland Electricity Networks Limited Transmission and Distribution
03457 643 643
Street lighting faults:
(028) 7034 1300
(028) 9025 3051
(028) 3833 5181
(028) 8225 4158
Save yourself time - check these first!
- How do I view my bill online?
- Meter reading guide: How to read your electricity or gas meter
- Your bill explained
- My meter box is locked. How do I get a meter key?
- Ways to Pay
- Why is my bill higher than expected?
- How do the rates work?
NIE Transmission and Distribution When to use this number
Use this number to report:
- Loss of supply
- Cable dig-ins
- Fallen power lines
- Any other dangerous situations
NIE Transmission and Distribution builds, operates and maintains the Electricity network in Northern Ireland
Request a SmarterEnergy Card
If you need a new or replacement SmarterEnergy Card. just complete the details below and we'll post one out to the address on your account (Only available to customers in the Republic of Ireland).