What do I do if I think my electricity meter is faulty?

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Help Centre

What do I do if I think my electricity meter is faulty?

Faults rarely happen, but if you think there might be a problem with your meter, there are some checks you can do.

Check your consumption over a 7 day period - take daily meter reads to see if the daily consumption is consistent.

Turn everything electrical off then check your meter to see if this makes a difference. One by one turn everything back on. This will help you identify if you have a faulty electrical device/appliance. 

If your meter still appears to be faulty please contact us. We may carry out a 'standard load test' on your meter, or install a 'check meter' next to your own meter. A charge may apply for the tests if no fault can be found.

Have a question?

Our Customer Service Team is here to help

0345 266 1787

Monday to Friday