The meter reading on my bill is incorrect. What do I do?

If the meter reading on your bill is incorrect, that usually means it's been billed to an estimated reading.

Your bill may be estimated if:

• We didn’t receive a meter reading during the billing period
• You submitted a reading but it was rejected by Networks.

If your bill has been estimated, an (E) will show beside the reading on your bill.

If the meter reading on your bill is estimated, you just need to submit a new reading and we'll incorporate any credit (or debit) on to your next bill when it is due.

If the meter reading on your bill has an (A) or a (C) beside and it's higher than your current reading, you'll need to send a photo of your meter with the date on it to businessenergy@sseairtricity.com to have this updated.

Example of how your meter reads will appear on the back of your bill.