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Faults and emergencies

What do I do if I have an electricity related emergency?

If you have an electricity related emergency you can contact NIE Networks 24-hour Emergency line on 03457 643 643.

NIE Networks are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you‘re with.

Phone us
0345 266 1787

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Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company.

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If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.