How can we help you?

Faults and emergencies

What do I do if I have a power cut?

If you have a power cut, you should contact NIE Networks:

  1. Phone - 03457 643 643 (24 hours a day for failure of supply. Monday – Friday 8.30am-5pm for general enquiries excluding public and bank holidays)
  2. Post - NIE Networks, 120 Malone Road, Belfast, BT9 5HT

For more information on faults and electricity safety please visit the NIE Networks website. NIE Networks are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you‘re with.

Phone us
0345 266 1787

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Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.