How can we help you?
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Faults and emergencies
What do I do if I have a power cut?
If you have a power cut, you should contact NIE Networks:
- Phone - 03457 643 643 (24 hours a day for failure of supply. Monday – Friday 8.30am-5pm for general enquiries excluding public and bank holidays)
- Post - NIE Networks, 120 Malone Road, Belfast, BT9 5HT
For more information on faults and electricity safety please visit the NIE Networks website. NIE Networks are responsible for operating and maintaining the electricity network in Northern Ireland, no matter which supplier you‘re with.
Phone us
0345 266 1787
Have a question?
Monday to Friday
9am - 5.30pm
Our Customer Service Team is here to help.