SSE Airtricity Northern Ireland: Contact Us

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Help Centre


Contact Us

Phone us

Small & medium businesses


0345 266 0852
Monday to Friday: 9am - 5.30pm

Customer Service:

0345 266 1787
Monday to Friday: 9am - 5.30pm 

Large businesses


0345 850 8940
Monday to Friday: 9am - 5.30pm 

Customer Service:

0345 266 1787
Monday to Friday: 9am - 5.30pm


Emergencies (24 hr)

Northern Ireland Electricity Networks Limited Transmission and Distribution

03457 643 643

Use this number to report

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

Street lighting faults:

Northern Division

0300 200 7891

Emergency After Hours:
028 7035 3202 (24 Hours)

Eastern Division

0300 200 7893

Southern Division

0300 200 7892

Emergency After Hours:
028 3752 9500 (24 Hours)

Western Division 

0300 200 7894

Emergency After Hours:
028 8224 1999 (24 Hours)


Email us

Please provide your account number, MPRN or KPN. If you do not have access to any of these, please provide the name on the account and full address and as much information as you can about your query.

Please note, we can only discuss accounts with account holders or nominated contacts. 

Start a webchat

Monday to Friday
9am - 5.30pm 

Reach us by post

SSE Airtricity, 
Millennium House
25 Great Victoria Street 
Belfast BT2 7AQ

Have a question?

Our Customer Service Team is here to help

0345 266 1787

Monday to Friday