Contact us

Contact options

Contact us on webchat

Click on the green bubble (bottom right on your screen) and you can speak to our business energy customer service team.

Monday to Friday
9am–5.30pm

Chat to us on social media

Monday to Friday: 9am - 5.30pm

Weekends and Bank Holidays: Closed

Sales

Small and Medium Businesses
0345 266 0852

Monday to Friday: 9am - 5.30pm



Large Businesses
0345 850 8940

Monday to Friday: 9am - 5.30pm

Customer service

Small & medium businesses
0345 266 1787

Monday to Friday: 9am - 5.30pm 

Large businesses
0345 602 9857

Monday to Friday: 9am - 5pm

Emergencies

Electricity emergencies (24hr)
03457 643 643

NIE Networks

Use this number to report:

  • Loss of supply 
  • Cable dig-ins
  • Fallen power lines
  • Any other dangerous situations

NIE Networks builds, operates and maintains the electricity network in Northern Ireland.

Street lighting faults
Report a fault online

To report a streel light fault, click here.

If you need to speak to someone, the contact numbers are below:

Northern Division:

  • 0300 200 7891 (from 9.00am to 5.00 pm)
  • Emergency After Hours: 028 7035 3202 (24 Hours)

Eastern Division:

  • 0300 200 7893 

Southern Division:

  • 0300 200 7892 (from 9.00am to 5.00 pm)
  • Emergency After Hours: 028 3752 9500 (24 Hours)

Western Division:

  • 0300 200 7894 (from 9.00am to 5.00 pm)
  • Emergency After Hours: 028 8224 1999 (24 Hours)

Reach us by post

SSE Airtricity,

Millennium House,

25 Great Victoria Street,

Belfast 

BT2 7AQ 

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.