How can we help you?

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How do I change Direct Debit details?

If you call our Customer Service line on 0345 266 1787 we will be able to do this over the phone.

Alternatively, we can send you a Direct Debit mandate form in the post.

Please have your sort code and account number ready when you give us a call.

Phone us
0345 266 1787

Have a question?

Monday to Friday
9am - 5.30pm 

Our Customer Service Team is here to help.

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Our dedicated team is always ready to assist you and make sure you have the best experience with our company*

If you have a power cut, you should call Northern Ireland Electricity Networks Limited on 03457 643 643 (24 hours) 

If you smell gas phone the 24-hour gas emergency service on 0800 002 001.