The Smart Pay As You Go notifications are a way for you to stay up to date with your meter. We can send these notifications by email, SMS, and push notifications. These can be managed through the Smart Pay As You Go  app and on your online account. You can add up to one additional nominated contact to receive these notifications. This will keep both of you updated on the credit balance/meter activities to help ensure you always stay connected.  How do I manage my notifications?  You can select which notification channel you want to receive your notifications by. You can receive these notifications by: 

1. Email - You can add yours and a second contacts email address to receive these notifications.  
2. SMS notifications - You must provide the best contact number for you to receive these. 
3. Push notifications – Push notifications sent directly to your phone from the Smart Pay As You Go app. For receiving push notifications on your phone, you must also set up the push notification channel in the user settings menu (by selecting the “Push message” checkbox) on the Smart Pay As You Go app or your online account. 

It's important that your contact details are always up to date for you to receive these notifications. To do this, you must update this information into the notifications screen on the Smart Pay As You Go app or your online account.   You can choose a non-contacting period, in which no notifications will be sent to you. If this is set on the Smart Pay As You Go app or your online account, any notifications in relation to an action (e.g. recharge) performed made during non-contacting period would be released within this override duration in non-contacting period. For example: non-contacting time is set from 23:00 to 07:00, but override duration is set to 2 hours. In case user performs recharge in non-contacting period (e.g., 03:00), notification can be sent in next 2 hours.  Important notifications to help you manage your account/meter:  Regular Balance notification: 

We’ll calculate your balance at midnight each night. We’ll do this using: 

a. Your actual consumption data for the previous 24-hour period (00.00 – 23.59). 

b. Any top-ups made before midnight, and charges for the previous day (based on your tariff). This is known as the “Midnight Balance”.  

We'll provide you with your Midnight Balance by 12 noon each day via a pre agreed channel; this message is known as the “Regular Balance notification”. There'll be no charge for this message. 

You can choose to receive your notification weekly instead of daily, if this is more convenient for you.  

We'll also provide you with an estimation of how long your current credit will last, based on your previous usage patterns. 

You can add up to one additional nominated contact to receive the Regular Balance notification. This will keep you both updated on the credit balance to help ensure you always stay connected. We'll advise you how to update the contact settings. 

Disconnection Warning notification 

We'll agree a contact channel that suits your needs to provide you with any “Disconnection Warning notification”. This is known as a pre-agreed “Urgent Alert Channel”. 

The Disconnection Warning notification will be at least one push message and there'll be no charge for this. We'll provide you with a link within that message with ways of paying to keep you connected. 

You can add up to one additional nominated contact to receive the Disconnection Warning notification. This will keep both of you updated on the credit balance to help ensure you always stay connected. We'll advise you how to update the contact settings. 

We'll notify you if you're at risk of disconnection through your pre-agreed Urgent Alert Channel at least 21 hours before the disconnect request is sent. 

The Disconnection Warning notification will include the “Stay Connected” top-up amount and the time/date by which the Stay Connected top-up is needed to be made. If you didn’t top up more than the Stay Connected top-up amount your supply will be disconnected. 

We'll only request disconnection if: 

a. You've had a Midnight Balance at or below zero. 

b. You've not topped up or have topped up less than the Stay Connected top-up amount by the time that the disconnect request is issued. 

SAFETY WARNING: As the disconnection and reconnection of electricity may now be performed remotely, it’s essential that you ensure your home, office or site is always treated as live.