Moving your day & night meter to Smart Services

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Help Centre

Moving your day & night meter to Smart Services

How to change from a day and night meter to a Smart meter?

You may have received a letter from the ESBN about the National Smart Metering programme inviting you to make a Smart meter exchange. If you have a day and night meter and are looking to make this change, you can do so by contacting us.

After speaking with us, we will send a request to ESBN to include your Smart meter in the exchange programme. Following this request, ESBN will then contact you about the installation.

Once your meter is in the exchange programme, ESBN will then send out some correspondence, notifying you when they’re due to exchange meters in your area. Additionally, they’ll send out a letter closer to the time of the exchange.

The estimated Smart Meter exchange date will be a minimum 4-7 months from the date SSE Airtricity contact ESB Networks on your behalf.

What will happen after my Smart meter is exchanged?

Once your current meter type is exchanged, your new Smart Meter will be installed as a smart day/night meter type and you will remain on your day / night rates until you can activate your smart services.

ESBN will begin to establish the level of connectivity they have to your meter. This will take 30 days for ESBN to establish your meters connectivity level.

If after 30 days you’ve a connectivity level of 3 or 4, more Smart Services will become available to you, such as Interval Smart Services.

How can I activate Smart Services for my electricity meter?

To activate Smart Services, you need to have a smart meter. If you’ve already had a smart meter installed by ESB Networks, please visit our product and plans section or call our Options Team on 0818 81 29 10 to enable Smart Services.