What do I do if I lose my top up code before keying it into my meter?

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What do I do if I lose my top up code before keying it into my meter?

If you lose your top up code before keying it into your meter, you can replace it by:

  • Calling our Customer service team on 0818 81 22 20, or
  • By bringing your Pay As Your Go card or Keypad Premise Number (KPN) to the Payzone outlet where your payment was made.

Your last top up code will then be re-issued free of charge.


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