What do I do if I lose my meter card?

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Help Centre

What do I do if I lose my meter card?

If you lose your meter card don't worry - it can't be used with any other meter and you won't lose any credit. Just call our Customer Service team on 0818 81 22 20 to report the loss and we'll send a new card out to you within 10 days.

Topping up without your card

If you're running out of credit and need to buy a top-up without your card, just contact our Customer service team on 0818 81 22 20 to get your meter card number. You can then use this to top-up as you normally would.

Prepayment Electricity meters