At SSE Airtricity, we have improved our login process to provide you with a better platform experience. If you have already completed the steps below, please ignore this.

What does this mean for me?

Currently, you are using a username to login. We have switched from usernames to using a verified email to login.

Example: The username “JohnDoe”, is registered on the existing platform. Once logged-in, the new platform will request this customer to update their username to their email address, such as “example@gmail.com”.

You can choose any of the email(s) you provided when signing up for SSE Airtricity as your login email. You will need to verify your chosen email, so please check you can still access it.

What if I’ve already been using my email to login?

When you try to login, you will find a generic error message since your email has not been verified in our new Login platform yet - please click “Forgot Password” and follow the steps on your screen to regain access to your account.

Update your details by following these steps:

1. Please login using your existing username and password. Note: If you already have been using your email to login you will find a generic error message since your email is not verified yet - please click “Forgot Password” and follow the steps on your screen to regain access to your account.

2. You can then type in your preferred email as we may have multiple records.

3. You will receive a 6-digit code to your email - please enter this code and verify to continue. Note: you will only receive this code if you have entered in any of the email(s) registered with SSE Airtricity during sign up.

4. You are successfully set up and will be automatically logged-in! You will receive an email confirmation prompting you to use your email to login.

What if I don’t have access to my email that I used during sign up?

Please contact Customer Service for further support.

What happens if I don’t update?

If you don’t update your account, you may receive a follow up email within 6 months. To avoid any interruption of online account access, we recommend updating it as soon as possible.

We hope you enjoy this new and improved experience. 😊