What happens when I switch?  

 When you sign up to SSE Airtricity, we'll take care of everything to get you switched over.  

 Sign up  

You can sign up online, by phone or through a door-to-door salesperson.  

 Supplier notice   

 We'll contact your old supplier and initiate the switch.  

 Welcome email  

 You’ll receive your new Smart Pay As You Go account number. This will also contain your username which will be your email address and a link to our portal where you can create your password.   

Meter reading   

 We'll verify your meter reading to make sure your start meter read is right.  

 Final bill    

Your old supplier will send your last bill.   

Statements    

You'll no longer receive bills. You'll receive three statements per year.     

Important things to know   

Timings may vary  

Until you switch to SSE Airtricity, your supply won't ever be disrupted. Once your Smart Pay As You Go account is set up, please make sure to top up to avoid disconnection.    

Things that can slow down the switching process  

If there are any delays with your switch, we'll always let you know. These are the most common things that can go wrong:    

1. Your meter reading was too high/too low. If your new meter wasn't read correctly or if the wrong meter was read, we'll ask you to submit another reading (we have a Meter Reading Guide if you need it).  
2. Wrong MPRN or GPRN number. Your MPRN number changes every time you move as it's linked to your property, not your account. If this happens, we'll only find out when ESB Networks (for electricity) verifies your first meter reading, and they'll provide us with the correct number for your property.  

 When should you contact us? 

If any of your details (name, email, address, or phone number) weren't entered correctly during signup, we may not be aware there's a problem or be able to contact you if there's a delay. So please let us know if:    

1. Your welcome email hasn't been received within two weeks.  
2. You're having problems logging into your Smart Pay As You Go app or your online account with the login details provided to you in your welcome email.   

  Two things all new customers should know  

1. Once you sign up to our Smart Pay As You Go product, there’ll be a period required to set up your Smart Pay As You Go account. During this time, a balance will be accrued based on your usage which can be either paid in full or cleared by applying a percentage amount off each top-up made going forward, which will be agreed at a point of sale.  
2. Ways to top up. There are lots of ways you can top-up your meter. You can top up through the Smart Pay As You Go app, on your online account or at your local Payzone outlet.