Do I have to send in another meter reading?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.

Help Centre

Do I have to send in another meter reading?

We'll contact you to send in another meter reading only if ESB Networks (for electricity) or Gas Networks Ireland (for gas) indicates there is something wrong with the initial reading you sent.

Your reading can be rejected if the MPRN/GPRN number you supplied doesn’t match up with your property, or if there is a problem with the reading itself.

If you signed up for meter reading reminders you will also receive an email or text a few days before we send your first bill reminding you to submit a meter reading.

Smart Meters - Electricity

If you have a smart meter for electricity with Interval (30 minute) Smart Services enabled, you don't need to submit readings as your usage is logged remotely by your meter. If your meter has Non-Interval (Bi-Monthly) Smart Services enabled, it's still recommended that you submit regular meter readings.

    Messenger Icon 2   

Monday to Friday
8am - 8pm

Weekends and Bank Holidays
10am - 6pm

0818 81 22 20

Monday to Friday

^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.