Who do I contact if there’s a fault with my connection?

To ensure a smooth and reliable expereince while using this, we strongly recommend you use a modern browser, such as Chrome, Firefox or Internet Explorer (version 9 or higher, ideally version 11+).

What can I do?

  • You may already have Chrome, Firefox, or Internet Explorer installed on your computer. We recommend you use one of the browsers. If you don't have any of these, you can download them for free.
  • Talk to your company's IT department, which may be able to provide you with an alternative browser.
Contact us Help

Help Centre

All Considering switching topics

Who do I contact if there’s a fault with my connection?

If there’s a fault with your connection you should contact ESB Networks (for electricity) or Gas Networks Ireland (for gas). They are responsible for responding to all faults and emergencies throughout the Republic of Ireland, no matter which energy supplier you are with.

Electricity faults and emergencies

Call ESB Networks on 0818 372 999 (24 hours) to report:

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines 
  • Any other dangerous situations

Gas faults and emergencies

Call Gas Networks Ireland on 1800 20 50 50 (24 hours) to report:

  • Loss of supply
  • If you smell gas at home
  • If you smell gas on the street

What happens during the switching process

All topics

At home
For business
SSE Reward
Customer Support