Who do I contact if there’s a fault with my connection?

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Help Centre

Who do I contact if there’s a fault with my connection?

If there’s a fault with your connection you should contact ESB Networks (for electricity) or Gas Networks Ireland (for gas). They are responsible for responding to all faults and emergencies throughout the Republic of Ireland, no matter which energy supplier you are with.

Electricity faults and emergencies

Call ESB Networks on 1850 372 999^ (24 hours) to report:

  • Loss of supply
  • Cable dig-ins
  • Fallen power lines 
  • Any other dangerous situations

Gas faults and emergencies

Call Gas Networks Ireland on 1850 20 50 50^ (24 hours) to report:

  • Loss of supply
  • If you smell gas at home
  • If you smell gas on the street

What happens during the switching process


Phone
1850 81 22 20^ 

Monday to Friday
8am-8pm

Monday to Friday
8am - 8pm


Weekends and Bank Holidays
10am - 6pm 

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^These calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.