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Account details

I get my bills by post. How do I switch to eBilling?

You can sign up for or cancel eBilling anytime by logging into My Account. Once you’re in My Account:

  1. Go to Account Details
  2. Go to eBilling options and select ‘Change’
  3. Select your eBilling option – ‘Yes’ if you want to sign up to eBilling or ‘No’ if you want to receive your bills by post
  4. If you selected ‘Yes’ confirm your email address
  5. Click ‘Save’

Remember, if you change your billing method your rates will change too. Signing up to eBilling will give you a discount – you will lose this if you decide to change back to postal bills.

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