At SSE Airtricity we're committed to delivering the very best in customer service. However, sometimes things do go wrong, and if this happens we promise to listen to your complaint and do our best to resolve the issue as quickly as possible.
If you would like to know more about how we treat complaints, see our Code of Practice on Complaint Handling.
There are four ways you can contact us to make a complaint:
If you contact us by phone and speak to a Customer Support Agent, we can often resolve the problem there and then – a quick conversation is usually all it takes to put things right.
If we cannot fix your problem immediately, we promise to do so as soon as we can. Our agents will tell you what we need to do and arrange a time to call you back with a proposed solution and a full explanation of the issue that occurred.
If we were at fault, we will apologise.
If you contact us by post, by email or via the online complaint form, a Customer Support Agent will be in touch with you.
In the majority of cases we will be able to resolve your problem within three days of having received your complaint. If you do not hear from us withing 10 working days you will be entitled to compensation as set out in our Customer Charter.
We aim to resolve all complaints either immediately or within three days. However, occasionally problems are more complex and this is not possible.
You can contact the CRU using the below details:
Energy Customers Team, Commission for Regulation of Utilities
Belgard Square North,
Telephone: 1890 404 404^
^Calls will be charged at Lo Call rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more.