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Account details

How do I check the balance on my account?

You can check the balance on your account any time by logging in to My Account. If you’ve just made a payment, please allow up to 3 working days for this to be reflected in your account.

If your account is in credit you may be due a refund. A credit balance will display on the bill as a minus figure or with the words “in credit” on your My Account online.

Examples of both below.

On your bill:

An electricity bill. The amount at the bottom is a minus figure. It is circled. The note is "If you see a minus you may be due a refund".

On your online account:

A snippet of an account with "in credit" circled.

From the Republic of Ireland
0818 81 22 20

Monday to Friday: 8am - 6pm

Outside the Republic of Ireland
00 353 1513 3292

Monday to Friday: 8am - 6pm

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If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).