Following a series of estimated bills, we sometimes get an actual meter reading that is lower than the estimated readings used on previous bills. For us to correct this we will:

1. ‘Reverse’ (cancel) the previous bills until we reach one with a lower meter reading than your latest reading.
2. Credit your account with any payment(s) that you have made on the reversed invoices. This credit will be deducted from your account. If you would like a refund of the credit please contact our Customer Service Team to arrange this.
3. Re-issue a new bill based on the adjusted meter readings to bring your account up to date.

Please remember to submit your meter reading on time to avoid estimated bills. For help on reading your meter please visit ESB Networks website which gives you step by step instructions on how to read your electricity meter.