Why is my bill higher than expected?

There are a number of reasons why your bill may appear higher than normal:

1. It may have been calculated on an estimated reading
2. Your rates may have gone up if you changed from direct debit or cancelled eBilling
3. Your usage could have changed.
4. If you have a smart meter for electricity with Interval (30 minute) Smart Services activated, you may need to check your usage as you may be using a lot of energy during peak times.

You can view your usage through your My Account. You can find more information on managing your energy usage and making your home more energy efficient here.