Paying your bill

How do I set up a direct debit?

You can switch to direct debit by downloading a direct debit mandate form and returning it by email or post. Simply fill it in, take a picture and send it back to us in minutes.

You can send this back to us by email, social media private messaging or post. Please see contact details here.

Ways to Pay

Bill Pay

You can make payments using any of the following payment options

Online

You can pay online using our Online Payment facility. You will need to have your account number (which is located on the top of your bill) and your credit / debit card to complete the payment.

*Note, if your usual payment method is by Direct Debit, please contact us to ensure the Direct Debit has not already been issued to the bank. If the Direct Debit returns unpaid, this can result in unpaid fees*.

In Person:

• Any Post Office (using the barcode on your bill)
• Selected Pay Point outlets (using the barcode on your bill)
• Selected Credit Unions

Through Your Bank

• Direct Debit
• Standing Order (to be set up with your bank) (Please use your 6/7 digit account number as the reference)
• Online Transfer (please use your 6/7 digit account number as the reference)

Cheque

Please make cheques payable to SSE Airtricity Ltd. and print your SSE Airtricity Account Number on the back of your cheque. Without this reference, your payments won’t be credited to your account, so be sure to include it. Please allow up to 5 days to clear.

You can post all cheques to:

SSE Airtricity,
Accounts Receivable,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18

Cash

• If you wish to pay with cash please visit a Pay Point with the barcode on your bill.
• Please NEVER send cash payments by post.

Our banking details

• Make sure to use your 6 or 7 digit SSE Airtricity account number as the bank reference. Without this reference, your payments won’t be credited to your account, so be sure to include it.
• If you forgot to add your SSE Airtricity account number as the bank reference, please send the confirmation of Payment directly into our mailbox remittance@sse.com along with your details.

Bank account name: SSE Airtricity Ltd
Bank address: Bank Of Ireland, Blackrock, Co Dublin
Business Identifier Code (BIC): BOFIIE2DXXX
International Bank Account Number (IBAN): IE35BOFI90102829724029

What can I do if I'm having problems paying my bill?

If you are having trouble paying your bill, we may be able to set up a payment plan that suits you.

If you are having difficulty, it is important that you contact us without delay. We are open Monday-Friday 9:00am - 5:30pm and you can reach us on 0818 81 21 44.

If you pay by direct debit and you know you wont be able to cover the direct debit payment, please call us at least 5 working days before the payment due date (which can be found on your bill) to ensure we have time to stop this and set up a payment plan.

If the direct debit is not stopped on time and gets returned unpaid, you will be a charged a €7 unpaid direct debit fee and your bank may charge you a separate fee also. We will attempt the direct debit 3 times and then your direct debit details will be deleted and a security deposit will be applied to the account. As your payment method will also switch to non- direct debit, you will lose your direct debit discount.

If this happens, do not worry, once the direct debit is set up again, the deposit will be removed and the discount will be re-instated. You will need to contact us to action this.

There are a few things you can do to help reduce your bills:

• Sign up for eBilling which will give you a higher discount.
• Sign up for Direct Debit payments which will give you a higher discount.
• Check that you are in contract (You can check this on your bill).
• Submit regular meter readings to ensure your bills are accurate for your usage.

How do I make a payment in advance?

It can sometimes be beneficial to spread your payments throughout the month rather than make a single payment. You can make payments at any time during your billing period to 'top up' your account or pay your bill in advance.

These payments can be made online, over the phone, or in any paypoint or payzone outlet.

It will take up to 5 working days for payments to show up on your account as a credit – you can check your account balance anytime online through My Account.

Payments received at least 5 days before the end of your billing period will be shown on your bill. If the payments you made were:

• More than your bill amount: any remaining credit will stay in your account and roll over to your next bill.
• Less than your bill amount: you’ll have to pay the remaining balance just like a normal bill.

Note: If you normally pay by direct debit, any extra payments made up to 6 working days before the Payment Due Date on your bill will be deducted from your direct debit amount and any remainder charged as normal. Payments made after this will be credited to your next bill.

Can I change the timing of my direct debit if it doesn't suit me?

You can control when your direct debit leaves your account by changing your billing period. This will change the date your bill is issued and when your direct debit becomes due (usually 14 days later).

You can do this through the chat bubble on our contact us page.