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Understanding your bill

How often do I receive a bill?

How often you receive a bill depends on what type of customer you are:

  • Electricity only: monthly or bi-monthly
  • Electricity and gas: bi-monthly (although gas may vary)
  • Budget Plan: debited monthly, you will receive a statement every month to keep track of your instalments.

Your bill will be generated regularly, according to your billing cycle. If the end of your billing period falls on a weekend, we’ll generate your bill the following Monday.

Phone Us
0818 81 21 44

Monday to Friday
9am - 5:30pm

Message our customer support

Our dedicated team is always ready to assist you and make sure you have the best experience with our company.