A customer’s payment will be decided based on whether they have a smart meter or not in place. Any customer with a smart meter will have actual export to the grid measured and will be paid accordingly.

All other customers will be paid according to a deemed export value. This takes account of the assumption that the majority of the electricity generated is being used at your property. This calculation has been decided by the Commission for Regulation of Utilities (CRU) with government oversight. There is no mechanism to change this amount except for the installation of a smart meter to record actual consumption. Suppliers have no role in determining this export value .