Why are there two different rates on my bill?

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Help Centre

Why are there two different rates on my bill?

You may have two different rates on your bill if any of the following happened during your billing period:

  • Your introductory period ended and you went onto our standard rates
  • Our rates changed (we’ll always notify you first if this happens)
  • You changed your payment method to or from direct debit
  • You signed up to or cancelled eBilling

Paying by direct debit and signing up to eBilling will give you the lowest rates possible – you can add these discounts to your account at any time.